How we collect your outstanding debt

1. Identify the problem as soon as possible

The sooner you can identify a problematic debt the better, because the older a debt becomes the trickier it is to collect! This could be due to difficulty in locating debtor details, old invoices, etc.

2. Get in touch

Once you have identified a problematic debt, get in contact with us to begin the debt collection procedure.

3. Register as a customer

As a new customer, we make it easy for you to register as our client.
Before starting the collection process, we agree to terms and you sign a Debt Collection Agreement. It’s that simple!

4. Submit a case

Single or multiple cases are easily submitted via Collect@Net, our web-based management portal. The more debtor contact information and supporting documentation (such as copy invoices and/or statement of account) you can give us the better! With every collections case you submit, we will send you a confirmation that we have received your case. Our account managers are also at your disposal to assist you with the registration of a case if necessary.

5. Case assigned to collector

The debt collection begins immediately upon receipt of your case.
Our professional collectors are experienced in local collections procedures, legal processes, cultures and speak the same language as your debtor.
These factors position us to collect your receivables with success, while respecting your customer relationships. Moreover, export debt collection cases are handled by local collectors while maintaining communication with the account manager.

6. Contact debtor for payment

Using structured telephone calls, emails and letters, we’ll endeavor to recover your money swiftly! We will start to work on collecting your debts so that you can focus on your core business.

7. Evaluation of collection progress

After contacting your debtor on several occasions, we evaluate the collection progress and amend the process accordingly.

Taking into consideration responsiveness of a debtor(s), the amount of debt and the debtor’s financial position (assets, employees, y-o-y financial position) we can continue with the initial collection approach or suggest implementing the following strategies for example:

• Payment Plan
• Legal Actions
• Insolvency Monitoring

8. Regular Case Updates

You can stay informed about the collection process with real time updates available via our online customer portal.

Your dedicated account manager will always be available to you for questions, concerns or updates at your convenience and may contact you for additional information or approval for certain procedures during the collection process.

9. Debt Paid in Full / Installments

We will reimburse you quickly with payments received by us from your debtor. Our aim is to collect your debts in an efficient and prompt manner, while preserving your valued business relationships with customers!